‘Social Listening’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an clear candidate for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an marketing transformation, where major corporations are allocating substantial funds to content creators and devoting less capital to advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have recorded its extensive utilization in “life hacks”.
Hailed as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for creaky hinges. Its use has even extended to prevent the annoyance of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were validated. This was also the case for ideas it could extend fragrance and rejuvenate purses. Proposals that it might brighten smiles or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has led decision-makers to dramatically increase investment in content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without dampening the fun” was crucial.
“How can companies join discussions credibly? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a mass communication approach, where we would just send out ads … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by consumers, talked about by other people, that fosters reliability and pertinence. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
The strategy reflects profound shifts taking place in media consumption, with younger consumers spending more time on digital networks than legacy broadcast and print media.
This change is evidenced by declines in traditional media advertising. Across Britain, ad revenues for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a media convergence as brands effectively act as media producers, partnering with hundreds of content creators to promote their goods.
Leon Harlow said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Many companies report to us people trust recommendations from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also permits simpler message refinement to gauge performance.
This strategy is expanding. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. Stateside, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”